Our policies are pretty simple. We treat our online patrons the same as we have been treating our walk in customers for many years. Our goal it to have only happy customers!
All prices quoted at this site are U.S. Dollars. We strive to deliver quality products to you in a timely fashion and make you happy! For your convenience we accept Paypal/Credit Cards when using our automated shopping cart or Master Card, Visa, Amex & Discover credit cards by toll free phone or checks by mail along with your order. (See How to Place an Order for details)
We most often ship via United Parcel Service (UPS), but also use U.S. Postal Service (USPS), for small, lightweight items. We only try to cover our costs and do not charge a premium of any kind. We will also ship next day or 2nd day if you really have a need for speed! Just call or email us and we'll be happy to take care of that for you.
All merchandise purchased at The Fat Robin may be returned for any reason for exchange, credit or refund. This return guarantee excludes items which have been subjected to misuse or abuse upon our inspection. The customer will be responsible for shipping charges on all returns, and will repackage the merchandise to prevent damage during reshipment. A credit will be processed once we have received the merchandise in good, unused condition. If you received free shipping from us through one of our special offers, you will receive a full refund minus the initial shipping costs.
In the event your order is damaged in shipment, please contact us immediately so we can process a claim with the carrier. It's helps if you save the shipping boxes if there is a problem.
At The Fat Robin we respect your privacy and strive to deliver the most pleasant shopping experience possible. The personal information we receive from you is never given, shared, traded or sold to any other party. It is used only to process your order.
Also, we do not insert any "cookies" on your system EVER! (Many sites do this to track your internet habits and is not something we have any interest in doing!